Feedback

Feedback is free-text input submitted by end users via the Swift SDK's OwlFeedbackView / Owl.sendFeedback API or the Node SDK's Owl.sendFeedback. Each submission carries device info, app version, environment, country, and a session ID linking back to the user's session timeline.

The owlmetry feedback command group lets you list, triage, and annotate it.

List Feedback

owlmetry feedback list --project-id <id>

Lists feedback for a project, newest first.

Filters

Flag	Description
`--status <status>`	Filter by status: `new`, `in_review`, `addressed`, `dismissed`
`--app-id <id>`	Filter to a specific app
`--dev`	Show dev-build feedback only
`--limit <n>`	Max entries to return
`--cursor <cursor>`	Pagination cursor from previous response

View Feedback Details

owlmetry feedback view <feedbackId> --project-id <id>

Shows the full message, submitter contact info, device details, linked session id, and any comments.

Change Status

owlmetry feedback status <feedbackId> --project-id <id> --to in_review
owlmetry feedback status <feedbackId> --project-id <id> --to addressed
owlmetry feedback status <feedbackId> --project-id <id> --to dismissed

Any transition between statuses is allowed (no forced lifecycle).

Add a Comment

owlmetry feedback comment <feedbackId> --project-id <id> --body "Fixed in v2.3 — closed the leak in PhotoImporter."

Agent comments are authored under the key's name; human comments are authored under the user's name.

Delete Feedback

owlmetry feedback delete <feedbackId> --project-id <id>

Soft-deletes the feedback (sets deleted_at). User-only — agent keys receive a 403 by design.

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